Retail Reinvention

Breakfast & Registration

Chairperson’s Opening Remarks

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Plan, Predict, Prosper

The holiday shopping period starting on Black Friday and ending on Boxing Day often represents 30% of an online retailer’s annual sales and can double any comparable period in revenue (RJMetrics). Your success will depend on being ready long before the holidaysit’s never too early to start planning for huge order spikes. In this session, a Top 10 UK retailer outlines their success in proactively working with manufacturers and distributors to find special group buying opportunities, getting product & landing pages ready, planning emails and starting content marketing. You’ll go back to the office with a clear action plan for the 2016 holiday period.

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Do You Have The Appetite For Change?

52% of consumers are less likely to buy again after a single bad digital experience. If your customer has to wait longer than a split second for a webpage to load, or if you cannot deliver a rich & seamless multichannel experience, that customer could be lost forever. Perhaps the biggest barriers are our legacy systems, which keep us living in the past. But their replacement requires huge investment and disruption- do you have the appetite for major change?

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Consumers want personalisation - they want to be shown the right content at the moment when it matters to them most. But delivering personalisation is challenging as it requires lots of data and systems to make the experience between retailers and consumers seamless. In this panel, veteran retail thought leaders will open up the discussion about personalisation and share their thoughts on what works, what has failed them and what they see coming in the next few years.

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How To Adapt eCommerce, IT, Operations & Warehousing To Get The Product Into The Customers Hands

Same-day-shipping services are changing consumer behavior, and fast. With Amazon & Google making big delivery plays, the clock is ticking on traditional retailers who need new ways to lure customers. In this new world, speed of ordering and speed of delivery is the name of the game. So, what will become the new delivery expectation in 2016? Same day home delivery? Reserve and collect next day instore? This panel is actively investing to answer this question and close their stock fulfillment gaps:

• How much will it cost & does incremental loyalty increase ROI from a same-day delivery program?
• How can you make the delivery experience come to life in a way that is commercially sustainable?
• Do you have the demographic and customer base to support next day delivery?
• Is there a magic fix for predictive management of stock?

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Hear about an exciting new technology from this solution provider and Retail client.

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Head into the Exhibit Hall to play an exciting game of Deal Or No Deal. You’ll go head-to-head with other attendees, and win instant cash prizes.

Beyond the familiar online world that most of us inhabit lies a vast network of sites, communities and cultures where freedom is pushed to its limits. A world that is as creative and complex as it is dangerous and disturbing. A world that is much closer than you think. In this session, Jamie gives a revelatory examination of the internet today, and of its most innovative and dangerous subcultures. You’ll get a glimpse of human nature under the conditions of freedom and anonymity, and shine a light on this enigmatic and ever-changing world.

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Hear about an exciting new technology from this solution provider and Retail client.

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The first generation of digital store initiatives produced less than stellar results, leaving retailers to pause and rethink their digital store strategies. But a handful of market leaders are operationalising digital store initiatives that act as lighthouses to the rest of the industry, showing a glimpse of what’s possible with the right strategy. Hear from four retailers who are adding offline data to online data, and using offline triggers to drive online sales:

• Identifying shoppers instore to sharpen the single view of the customer
• Transitioning instore systems to drive engagement rather than just keep records
• Tracking efficiency of all offline and online investments

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Hear about an exciting new technology from this solution provider and Retail client.

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Head to the Exhibit Hall to play an exciting game of Deal Or No Deal. You’ll go head-to-head with other attendees, and win instant cash prizes.

Close Of Retail Reinvention Day