Charles Whiteman

Corporate leaders and hiring executives are seeking guidance on the kind of talent they need to lead their eCommerce businesses. Regardless of business size, the essential hiring questions are similar. Should the Head of eCommerce report directly to the C-suite? And will that person command a dedicated team? Each with over 10 years digital experience, this panel explains the ins and outs of:

• Slotting the best & brightest marketing, technology & fulfillment staff into a fast paced, liquid organisation
• Creating high-performing digital teams that embrace databased experimentation
• Balancing the expectations & habits of new millennial employees vs. baby boomers
• Allocating external resource during seasonal spikes in demand, including Black Friday & Boxing Day

War, refugees, plunging oil, protectionism, disruptive technology, growing consumer credit and the waxing and waning of local business cycles ... these things and more are constantly shifting the calculus of international expansion. Consumer expectations and your competitors' capabilities are ever increasing. And you're tasked with charting the course to international success.

Join MotionPoint Senior Vice President of Client Services Charles Whiteman and learn how to:
• Identify your best cross-border opportunities.
• Avoid costly mistakes.
• Turbo charge your growth and profits.

After two days of presentations and panels, we’re turning the show over to you! You’ll sit at a table with 10-15 retailers who share your responsibilities & resource levels, to discuss specific challenges and tactics to overcome them. Choose two tables for 40 minutes each this morning, then another two tables for 40 minutes each this afternoon. Enjoy!

RT 1: Key Considerations for International Expansion
Seb Villien, Head of eCommerce, Joe Browns

RT 2: How Do You Make Your Online Business Work For The Older Customer?
Patrick Osborne, Head of Customer Insights & Analytics, QVC

RT 3: How To Engage Instore Teams To Use Mobile Devices To Enhance Customer Experience
Fabrice Khullar, Senior Product Owner, Smart Shop & Retail Apps, Sainsbury’s

RT 4: Innovation And Transformation At A Fast-Moving Multichannel Retailer
Thilo Bendler, VP, Otto Group

RT 5: Table Hosted By IBM
Dave Walters, Strategic Marketing Evangelist, IBM

RT 6: International Success Part 1: Finding the Right Markets
Charles Whiteman, SVP, Client Services, MotionPoint

RT 7: Organisational Change - How Are Retailers Able To Evolve & Adapt To Changing Consumer Needs?
Simon Forster, Executive Director, Multichannel, Marketing & Supply Chain, Selfridges

RT 8: Getting The Most From Your Customer Data And Marketing Spend To Create Long Term Revenue
Steven Ledgerwood, Managing Director, UK, Emarsys

RT 9: Unleashing The Power Of Personal To Get The Most Out Of Your Customer Data
Jason Van Der Westhuizen, Head of Online Europe, Lands' End

RT 10: Turning Data Points Into Actionable Information
Ed Whatmore, Head of Online and Direct Marketing, Mountain Warehouse

RT 11: Topic TBC
Chris Field, Managing Director, Fieldworks