Bart Maes

Head of Multi-Channel Sales & Development
Virgin Media

Chris Coleman has been at Virgin Media for over 10 years in a number of sales and commercial roles. His passion is exploiting the best technology to drive amazing sales conversations and a truly ‘Virgin’ customer experience. Most recently Chris has been leading the development and delivery of Virgin Media’s Multi-Channel/Omni-Channel Sales Strategy. With prospect & customer feedback at the centre of every decision & action Chris has delivered a seamless, consistent and personalised buying experience across the many customer touch-points at Virgin Media.

Check out the incredible speaker line-up to see who will be joining Bart.

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Transforming Your Business Through Customer Obsession

Sunday, August 6th, 2017

16:00 The Omnichannel Story At Virgin Media

Our omni-channel story is about connecting up our sales channels (Online, Retail, Telesales, Direct, Venue) to provide a seamless, consistent and integrated buying experience for our prospects. It’s about allowing prospects to pick up in one channel where they last left off in the other – putting prospects in control and allowing them to ‘buy it their way’. I’ll talk about the programme and the key pillars that delivered this….and the positive results we’ve seen.