Chris Bates

Head of Customer & Digital IT Delivery
River Island

Faye is responsible for technology across all River Island Channels, from strategy through to delivery. Her current focus is working with the business to develop the different customer touchpoints to improve the customer experience and provide integrated sales and service.

Faye is also leading transformation within the IT department itself, ensuring that the company has the right IT people, processes and methodology to deliver the change at a competitive pace using the best technologies available.

Faye’s background and experience cuts across Management Consulting, IT Delivery & Leadership and Change Management. She has worked as a consultant and IT Leader with many household names in the Retail and Consumer industry including, Marks & Spencer, Amazon Enterprise, Tesco, Cath Kidston and Carrefour.

Check out the incredible speaker line-up to see who will be joining Chris.

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Retail Reinvention

Wednesday, September 6th, 2017

09:00 Keynote: Retail Innovations & Visions For The Future at River Island

Plan, Predict, Prosper

The holiday shopping period starting on Black Friday and ending on Boxing Day often represents 30% of an online retailer’s annual sales and can double any comparable period in revenue (RJMetrics). Your success will depend on being ready long before the holidaysit’s never too early to start planning for huge order spikes. In this session, a Top 10 UK retailer outlines their success in proactively working with manufacturers and distributors to find special group buying opportunities, getting product & landing pages ready, planning emails and starting content marketing. You’ll go back to the office with a clear action plan for the 2016 holiday period.