eTail Europe 2016 (past event)

21 - 23 June, 2016

44 20 7368 9465

Speaker Information:

Joana Fernandes

Director, eCommerce

12:20 Internal Hiring & Team Structure PANEL: The Changing Face of The eTailer

Corporate leaders and hiring executives are seeking guidance on the kind of talent they need to lead their eCommerce businesses. Regardless of business size, the essential hiring questions are similar. Should the Head of eCommerce report directly to the C-suite? And will that person command a dedicated team? Each with over 10 years digital experience, this panel explains the ins and outs of:

• Slotting the best & brightest marketing, technology & fulfillment staff into a fast paced, liquid organisation
• Creating high-performing digital teams that embrace databased experimentation
• Balancing the expectations & habits of new millennial employees vs. baby boomers
• Allocating external resource during seasonal spikes in demand, including Black Friday & Boxing Day

16:40 Delivery Expectation Vs. Reality

In this new world, speed of ordering and speed of delivery is the name of the game. So, what will become the new delivery expectation in 2016? Same day home delivery? Reserve and collect next day instore? Here Maxime explains how to ensure that your fulfillment policy is well communicated to your customer and internal teams.

Check out the incredible speaker line-up to see who will be joining Joana.

Download The Latest Agenda