eTail Europe 2016 (past event)
21 - 23 June, 2016
44 20 7368 9465
Niranjan Soni
Group Head of Digital Operations
Thomas Cook
Check out the incredible speaker line-up to see who will be joining Niranjan.
Download The Latest AgendaTransforming Your Business Through Customer Obsession
Sunday, August 6th, 2017
11:30 A Travel Perspective On Omnichannel Retailing
The holiday booking experience is complex with a lot of data and information, and having an omnichannel presence further increases the complexity of any service offering to the customer. As Head of Thomas Cook’s Digital Delivery team, Graham role is to reduce this complexity, while bringing differentiation to the digital road map. Here he shares his viewpoint on:
• The potential of the travel and tourism industry to embrace the currently underutilised opportunities of the evolving technological landscape
• Embedding a ‘high tech, high touch’ culture to create sustainable growth
• The potential of the travel and tourism industry to embrace the currently underutilised opportunities of the evolving technological landscape
• Embedding a ‘high tech, high touch’ culture to create sustainable growth