eTail Europe 2016 (past event)

21 - 23 June, 2016

44 20 7368 9465

Niranjan Soni, Group Head of Digital Operations at Thomas Cook
Thomas Cook Logo

Niranjan Soni


Group Head of Digital Operations
Thomas Cook

Check out the incredible speaker line-up to see who will be joining Niranjan.

Download The Latest Agenda

Transforming Your Business Through Customer Obsession

Sunday, August 6th, 2017


11:30 A Travel Perspective On Omnichannel Retailing

The holiday booking experience is complex with a lot of data and information, and having an omnichannel presence further increases the complexity of any service offering to the customer. As Head of Thomas Cook’s Digital Delivery team, Graham role is to reduce this complexity, while bringing differentiation to the digital road map. Here he shares his viewpoint on:

• The potential of the travel and tourism industry to embrace the currently underutilised opportunities of the evolving technological landscape
• Embedding a ‘high tech, high touch’ culture to create sustainable growth