Steve Robinson

Fmr. CEO
ACHICA

In 2011 Steve became Chairman of probikekit.com, culminating with a sale of the business to The Hut Group. Following 18 months as Customer Director at B&Q Steve joined ACHICA as CEO in July 2013 eventually selling the business to Worldstores in 2015. Steve is currently Chairman of Expandly and CEO of Growthdeck.

Check out the incredible speaker line-up to see who will be joining Steve.

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Retail Reinvention

Wednesday, September 6th, 2017

17:00 Case Study Revolution: Balancing The Right Delivery Options With The Rest Of Your Customer Proposition

Delivery has come a long way since the early days of eCommerce, but customers are constantly demanding more flexibility, traceability and speed in their delivery options. As a membersonly online store, ACHICA has always invested significantly in understanding it’s members behaviour- in 2016, this means understanding delivery as a differentiator. Steve will break through the buzzwords to explain:

• How the UK delivery landscape is changing, and which classleading 2016 services will become 2017 hygiene factors
• How to implement premium services that customers actually want
• How to avoid choice paralysis for the user, against a backdrop of several options