eTail Europe 2016 (past event)

21 - 23 June, 2016

44 20 7368 9465

Emarsys Logo

Steven Ledgerwood


Managing Director, UK
Emarsys

Check out the incredible speaker line-up to see who will be joining Steven.

Download The Latest Agenda

Multichannel Growth

Friday, October 6th, 2017


11:10 Concurrent Small Group Roundtables (Located in Whittle Room)

After two days of presentations and panels, we’re turning the show over to you! You’ll sit at a table with 10-15 retailers who share your responsibilities & resource levels, to discuss specific challenges and tactics to overcome them. Choose two tables for 40 minutes each this morning, then another two tables for 40 minutes each this afternoon. Enjoy!

RT 1: Key Considerations for International Expansion
Seb Villien, Head of eCommerce, Joe Browns

RT 2: How Do You Make Your Online Business Work For The Older Customer?

Patrick Osborne, Head of Customer Insights & Analytics, QVC

RT 3: How To Engage Instore Teams To Use Mobile Devices To Enhance Customer Experience
Fabrice Khullar, Senior Product Owner, Smart Shop & Retail Apps, Sainsbury’s

RT 4: Innovation And Transformation At A Fast-Moving Multichannel Retailer

Thilo Bendler, VP, Otto Group

RT 5: Table Hosted By IBM

Dave Walters, Strategic Marketing Evangelist, IBM

RT 6: International Success Part 1: Finding the Right Markets

Charles Whiteman, SVP, Client Services, MotionPoint

RT 7: Organisational Change - How Are Retailers Able To Evolve & Adapt To Changing Consumer Needs?

Simon Forster, Executive Director, Multichannel, Marketing & Supply Chain, Selfridges

RT 8: Getting The Most From Your Customer Data And Marketing Spend To Create Long Term Revenue

Steven Ledgerwood, Managing Director, UK, Emarsys

RT 9: Unleashing The Power Of Personal To Get The Most Out Of Your Customer Data

Jason Van Der Westhuizen, Head of Online Europe, Lands' End

RT 10: Turning Data Points Into Actionable Information

Ed Whatmore, Head of Online and Direct Marketing, Mountain Warehouse

RT 11: Topic TBC
Chris Field, Managing Director, Fieldworks

13:30 Concurrent Small Group Roundtables (Located in Whittle Room)

After two days of presentations and panels, we’re turning the show over to you! You’ll sit at a table with 10-15 retailers who share your responsibilities & resource levels, to discuss specific challenges and tactics to overcome them. Choose two tables for 40 minutes each this morning, then another two tables for 40 minutes each this afternoon. Enjoy!

RT 1: How To Get Offline Data Visible In Online Tools
Neil Insdorf, Head of eCommerce, CEWE France

RT 2: Using Content In Different Forms & Managing It Wisely To Gain Loyal Customers

Tami Ostmark, Director of Global Business Marketing and Operations, Overstock.com

RT 3: Scaling for Global Growth: Lessons Learned In International eCommerce

Edward Donald, Omni-Channel / eCommerce Retail Consultant, UK Trade & Investment

RT 4: The Learning Curve in Feelunique's Global Growth

Joel Palix, CEO, Feelunique.com

RT 5: Table Hosted By IBM

Dave Walters, Strategic Marketing Evangelist, IBM

RT 6: International Success Part 2: Minimise Risk While Maximising Your Profit

Andrew Hackett, Director, EMEA, MotionPoint

RT 7: Understand Each Customer & Their Unique Journey- Who They Are, Where They Are and How To Make Them Multichannel

Julie Snape, Marketing & eCommerce Director, HSS Hire

RT 8: Getting The Most From Your Customer Data And Marketing Spend To Create Long Term Revenue

Steven Ledgerwood, Managing Director, UK, Emarsys

RT 9: Building an eReceipt Platform To Improve Mobile Instore Experience

Louise Aldred, Special Projects Director, Fred Perry

RT 10: What Does Great Customer Service Look Like To You?

Kamal Bal, Head of Online Performance, Mars & Spencer