Thierry Bedos

CTO
Hotels.com

Thierry is a seasoned technology leader with proven track record in Europe, the US and Asia. In his current role, he is in charge of the global technology teams that deliver and operate all the online websites and mobile apps for Hotels.com. Thierry has a wealth of experience delivering global products to consumers and businesses, having founded few startups in Asia and co-authored patents on web technologies. He holds an engineering degree from Supélec, France and currently lives in London with his wife and 2 children.

Check out the incredible speaker line-up to see who will be joining Thierry.

Download The Latest Agenda

Transforming Your Business Through Customer Obsession

Sunday, August 6th, 2017

16:00 Success Story: Understand What Customers Like, Rather Than Just Track What They Do

With 85 global websites scouring 290,000 hotels across the world, 25 million downloads of its mobile app and 11 million user-generated reviews, Hotels.com packs a real digital punch. And now with customers able to create lists of preferences, Hotels.com has begun to experiment with big data. Thierry leads the effort and explains the importance of:

• Understanding what customers like, rather than just tracking what they do
• Creating a seamless multichannel journey using data trends & learning more as this data grows
• Providing information about how other customers are looking at the same webpage to reaffirm/socially proof original choices