eTail Europe 2016 (past event)
21 - 23 June, 2016
44 20 7368 9465
Bart Maes
Head of Multi-Channel Sales & Development
Virgin Media
Chris Coleman has been at Virgin Media for over 10 years in a number of sales and commercial roles. His passion is exploiting the best technology to drive amazing sales conversations and a truly ‘Virgin’ customer experience. Most recently Chris has been leading the development and delivery of Virgin Media’s Multi-Channel/Omni-Channel Sales Strategy. With prospect & customer feedback at the centre of every decision & action Chris has delivered a seamless, consistent and personalised buying experience across the many customer touch-points at Virgin Media.
Check out the incredible speaker line-up to see who will be joining Bart.
Download The Latest AgendaTransforming Your Business Through Customer Obsession
Sunday, August 6th, 2017
16:00 The Omnichannel Story At Virgin Media
Our omni-channel story is about connecting up our sales channels (Online, Retail, Telesales, Direct, Venue) to provide a seamless, consistent and integrated buying experience for our prospects. It’s about allowing prospects to pick up in one channel where they last left off in the other – putting prospects in control and allowing them to ‘buy it their way’. I’ll talk about the programme and the key pillars that delivered this….and the positive results we’ve seen.